WildlifeRefund policy
Try it first, then buy. Wildlife Engine has a free trial with every feature (500 photos or 10 days), so you can be sure it works for you and your photos before you pay. Because of that, purchases are final once your licence key has been sent, except in the cases below.
When we refund
- It doesn't work for you and we can't fix it. If Wildlife Engine won't install or run properly on your computer, email us within 14 days of buying. We'll try to fix it first; if we can't, you get a full refund.
- Where the law gives you a right to a refund. Some countries give consumers a legal right to cancel a purchase. Our payment partner, Paddle, applies those rights for us, as described in its refund policy.
- Charged by mistake, for example twice for the same licence: we refund the extra payment.
How to ask
Email wildlifeengine21@gmail.com with the email address you bought with, or reply to your receipt, and tell us what went wrong. Refunds are paid by Paddle to the card or account you paid with, usually within 5 to 10 working days.
Yearly plan
You can cancel the yearly plan at any time from the link in your receipt, so it doesn't renew. Pro keeps working until the end of the year you paid for. Renewals are not refunded unless one of the cases above applies.
After a refund
The licence key is cancelled and must no longer be used. Your photos, ratings, names and folders are not affected.
Pro bought in the Android app
That purchase is made through Google Play, so Google Play's refund rules apply. You can ask for a refund in Google Play, or email us and we'll help.